Health and safety
A few simple habits keep your household safe. Here is what to do day to day, and who to call if something goes wrong.
In an emergency
Fire, or someone in danger: call 999.
Smell gas: open the doors and windows, turn off the gas at the meter and call the National Gas Emergency Service on 0800 111 999.
Staying safe at home
- Test your smoke alarm regularly.
- Blow out candles before you go to bed or leave the house.
- Do not smoke in bed.
- Do not wedge open fire doors, in your home or in the block.
- Keep stairwells, walkways and shared areas clear of clutter and rubbish.
- Do not overload plug sockets or extension leads.
- Do not leave electrical items on standby overnight.
- Do not dry laundry on heaters.
- Make sure everyone in your household knows the way out in an emergency.
The London Fire Brigade website has many more home safety tips.
If you smell gas
- Open the doors and windows.
- Switch off the gas supply at the meter.
- Call the National Gas Emergency Service on 0800 111 999.
If you do not know where your gas meter or supply tap is, ask us now so that you know before you ever need it.
If your home floods
Turn off the mains water at the stopcock. It is usually in the bathroom or the kitchen. If you are not sure where yours is, ask us and we will show you.
Emergency repairs
For an emergency repair such as a burst pipe:
| When | Who to call |
|---|---|
| Office hours Monday to Friday, 9am to 5pm | TMO estate office 020 3643 6941 |
| Out of hours | Southwark Council 0800 952 4444 or 020 7525 2600 |
See Repairs for more, or all useful numbers.