Repairs
Tell us what needs fixing and we will arrange it. For some repairs, and for emergencies outside office hours, you need to call Southwark Council instead.
Who to call
| What has gone wrong | Who to call |
|---|---|
| A repair in your home or in a shared area, during office hours (Monday to Friday, 9am to 5pm) | TMO estate office 020 3643 6941 |
| Heating or hot water, a lift, or the door entry system | Southwark Council 0300 300 3600 |
| An emergency outside office hours, such as a burst pipe | Southwark Council 0800 952 4444 or 020 7525 2600 |
| A smell of gas | National Gas Emergency Service 0800 111 999 |
Report a repair to the TMO
You can report a repair in three ways:
- call 020 3643 6941
- email info@gloucestergrovetmo.org
- call in at the estate office, Wickway Court, Cator Street, SE15 6QD.
To help us get it right first time, please tell us:
- your name, address and a phone number we can reach you on
- what the problem is and where it is in your home
- when someone will be in to let us in.
A photo of the problem is always useful if you are emailing.
What to expect from us
- We offer two appointment slots a day, morning or afternoon.
- We keep our appointments, and we let you know if we are running late.
- We do our best to tell you how long the repair is likely to take.
- We work to target times for emergency, urgent and routine repairs.
These promises are part of our service standards, which were drawn up with tenants.
While you wait
A leak or flood: turn off the mains water at the stopcock, which is usually in the bathroom or kitchen.
A smell of gas: open the doors and windows, turn the gas off at the meter and call 0800 111 999.
If you do not know where your stopcock or gas meter is, ask us. There is more advice under health and safety.
Thinking of making changes yourself?
Tenants need our written permission before altering or improving their home. See DIY and home improvements.